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National Long Term Care Ombudsman Resource Center Main Offices
  1828 L Street, NW
  Suite 801
  Washington, DC 20036
  (P) 202.332.2275
  (F) 202.332.2949
ombudcenter@nccnhr.org

Ombudsmen
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Visitors Manual

Visitors Manual

Visiting Residents in Long-Term Care Facilities
December 2006

This manual, developed by Deanna Okrent, Ombudsman Resource Center Consultant, was made available to ombudsmen in December 2006.  It is intended to be used by volunteer coordinators in community-based organizations and/or faith communities to train visitors of residents in long-term care facilities.  Any visitor, family member or volunteer, may find something of interest in this manual and is welcome to use all or parts of it.  The entire manual including its cover, introduction, and component parts, appears here in chapters.  You may retrieve and print the manual by clicking on each link below.  The documents are in pdf format and may take a moment to download.  You will need Acrobat Reader to open the documents. Click Here to get Adobe Acrobat Reader for Free

Chapter 1  

Cover and Introduction

Chapter 2:  

Tips on Visiting

Chapter 3:  

Communicating with Elders

Chapter 4: Cultural Awareness

Chapter 5:  

Resources



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