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NORS Training Materials NORS Training Materials
NORS Consistency Training, March - September 2004
Training Schedule for all regions (revised 2/24/04)
Part One Materials for all sessions:
The Three C's (*pdf): Case, Complaint, Consultation - a definition of principles. (Word file)
The Quiz (*pdf) - designed to reinforce the principles - to be completed by participants prior to the conference. (Word file)
* You will need Adobe Acrobat Reader to open pdf files.*
Click Here to get Adobe Acrobat Reader for Free
 Part Two Materials
Teaching NORS Consistency (*pdf)- an outline for interactive training of local ombudsmen
Basic Principles Part II (*pdf) - coding, verifying, and closing complaints
Complaint Categories and Codes (*pdf) - a guide for ombudsman
Sample Scenarios - prepared by WINC, this document clarifies some special issues.
Complaint Categories Quiz - Part II (*pdf)
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