National Long Term Care Ombudsman Resource Center

  1828 L Street, NW
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  Washington, DC 20036
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NURSING HOMES: AN OVERVIEW OF THE STATE SYSTEM Massachusetts
1 State Long Term Care Ombudsman Mary McKenna State LTC Ombudsman Massachusetts Exec Office of Elder Affairs 1 Ashburton Place 5th Floor Boston, MA 02108-1518 Work: (617)727-7750 Fax: (617)727-9368 website:http://www.mass.g ov/portal/index.jsp?pageI D=elderssubtopic&L=3&L0=H ome&L1=Servic	11 Local and Regional Ombudsmen George Demeritt Program Manager North Shore Elder Services Long Term Care Ombudsman Prog. 152 Sylvan Street Danvers, MA 01923 Work: (978)750-4540 Fax: (978)750-6949 Area Served: Danvers, Everett, Malden, Marbelhead, Medford, Melrose, Middleton, N Reading, Peabody, Reading, Salem, Stoneham, Wakefield areas
2 Office on Aging Jennifer Davis Carey Secretary MA Executive Office of Elder Affairs- I One Ashburton Place 5th Floor Boston, MA 02108 Work: (617)727-7750 Fax: (617)727-6944	Dorinda Gamberdella Program Supervisor Berkshire County Long Term Care Ombudsman Prog. 66 Wendell Avenue Pittsfield, MA 01201 Work: (413)499-0524 Fax: (413)445-5395 Area Served: Adams, Alford, Becket, Cheshire, Clarksburg, Dalton, Egremont, Florida, Great Barrington, Hancock, Hinsdale, Lanesborough, Lee, Lenox, Monterey, Mt. Washington, New Ashford, New Marleborough, N Adams, Otis, Peru, Pittsfield
3 Licensure and Certifications Paul Dreyer Director of L&C Massachusetts Department of Public Health Division Health Care Quality 10 West Street, 5th Floor Boston, MA 02111 Work: (617)753-8100 Fax: (617)753-8125	Michele Gaythwaite Program Director SeniorCare, Inc. Long Term Care Ombudsman Prog. 5 Blackburn Center Gloucester, MA 01930 Work: (866)927-1050 Fax: (978)281-1753 Area Served: Beverly, Essex, Gloucester, Hamilton, Ipswich, Manchester, Rockport, Topsfield, Wenham areas
4 Medicaid Fraud Unit Control Richard Grundy Acting Director Medicaid Fraud Control Unit of Massachusetts Office of the Attorney General One Ashburton Place Boston, MA 02108 Work: (617)727-2200 Fax: (617)722-3067	Daniel Goldberg Program Director Jewish Family & Children's Svc. "Springwell" Long Term Care Ombudsman Prog. 1430 Main Street Waltham, MA 02451 Work: (781)647-5327 Fax: (781)693-5581 Area Served: Canton, Dedham, Foxborough, Medfield, Millis, Norfolk, Norwood, Plainville, Sharon, Walpole, Westwood, Wrentham areas
5 Board of Examiners for Nursing Home Administrator Sally Graham Board of Registration For NHA 239 Causeway Street Boston, MA 02114 Work: (617)727-9925 Fax: (617)727-2197	Sharon Hylan Co-Director Minuteman Long Term Care Ombudsman Prog. 186 Bedford Street Lexington, MA 02420 Work: (781)861-0896 Fax: (781)861-0899 Area Served: Acton, Arlington, Bedford, Boxborough, Burlington, Carlisle, Concord, Harvard, Lexington, Lincoln, Littleton, Maynard, Stow, Wilmington areas
6 Medicaid Agency Beth Waldren Commissioner MA Division of Medical Assistance 600 Washington Street Boston, MA 02111 Work: (617)210-5690 Fax: (617)210-5697	Barbara Levy Director Franklin County Home Care Long Term Care Ombudsman Prog. 330 Montague Road Turners Falls, MA 01376 Work: (413)773-5555 Fax: (413)772-1084 Area Served: Ashfield, Athol, Bernardston, Buckland, Charlemont, Colrain, Conway, Deerfield, Erving, Gill, Greenfield, Hawley, Heath, Leyden, Monroe, Montague, New Salem, N.field, Orange, Petersham, Phillipston, Rowe, Royalston, Shelburne, Shute areas
7 Quality Improvement Organization Kathleen McCarthy President/Chief Executive Officer Mass PRO 235 Wyman Street Waltham, MA 02451-1231 Work: (781)890-0011 Fax: (781)487-0083 website:http://www.masspr o.org	Marietta McCarthy Program Director ETHOS Southwest Boston Senior Services -Area Long Term Care Ombudsman Prog 555 Amory Street ETHOS Jamaica Plain, MA 02130 Work: (617)522-6700 Fax: (617)524-2899 Area Served: Boston area
8 Protection and Advocacy System Christine Griffin Executive Director Disability Law Center, Inc. 11 Beacon Street Suite 925 Boston, MA 02108 Work: (617)723-8455 Fax: (617)723-9125 website:http://www.dlc-ma .org/	Diane McFarland Ombudsman Program Director Greater Lynn Senior Services Long Term Care Ombudsman Prog 8 Silsbee Street Lynn, MA 01901 Work: (781)477-9618 Fax: (617)477-9622 Area Served: Lynn, Lynnfield, Nahant, Saugus, Swampscott areas
9 Adult Protective Service Agency Gregory Giuliano Director Executive Office of Elder Affairs Protective Services 1 Ashburton Place 5th Floor Boston, MA 02108 Work: (617)222-7464 Fax: (617)727-9368	Rose McGarry Program Director Merrimack Valley Long Term Care Ombudsman Prog. 360 Merrimac Street Building #5 Lawrence, MA 01843 Work: (978)683-7747 Fax: (508)794-7546 Area Served: Amesbury, Billerica, Boxford, Chelmsford, Dracut, Dunstable, Georgetown, Groveland, Haverhill, Lawrence, Lowell, Merrimac, Methuen, Newbury, Newburyport, N Andover, Rowley, Salisbury, Tewksbury, Tyngsborough, W Newbury, Westford areas
10 Citizen Advocacy Group Arlene Germain President MA Advocates for Nursing Home Reform 38 Banks Terrace Swampscott, MA 01907 Work: (800)988-4450 Fax: (781)890-4956 website:http://www.manhr. org	Danielle McKnight Program Director Chelsea, Revere, Winthrop Long Term Care Ombudsman Prog. 100 Everett Avenue Unit 10, PO Box 6427 Chelsea, MA 02150 Work: (617)884-2500 Fax: (617)884-7988 Area Served: Chelsea, Revere, Wintheon
Darlene Perkins Community Organizer Cape United Elders of Comm. Action Committee Cape United Elders 115 Enterprise Road Hyannis, MA 02601 Work: (508)771-1727 Fax: (508)775-7488 website:http://www.cacci. cc	Marilyn Peters Program Director Hessco/Sharon Long Term Care Ombudsman Prog. One Merchant Street Sharon, MA 02067 Work: (781)784-4944 Fax: (781)784-4922 Area Served: Canton, Dedham, Foxborough, Medfield, Millis, Norfolk, Norwood, Plainville, Sharon, Walpole, Westwood, Wrentham areas
11 Local and Regional Ombudsmen Geralyn Bailey Program Director Worcester Age Center Long Term Care Ombudsman Prog. 370 Main Street Worcester, MA 01608-1723 Work: (508)852-3205 Fax: (508)856-0375 Area Served: Auburn, Barre, Boylston, Grafton, Hardwick, Holden, Leicester, Millbury, New Braintree, Oakham, Paxton, Rutland, Shrewsbury, West Boylston, Worcester areas	Margaret Pilkington Program Director Bristol County Long Term Care Ombudsman Prog. 182 North Main Street Fall River, MA 02720 Work: (800)427-2101 Fax: (508)679-0320 Area Served: Attleboro, Berkley, Dighton, Fall River, Freetown, Mansfield, N. Attleboro, Norton, Raynham, Seekonk, Somerset, Swansea, Taunton, Westport areas
Jenny Beaujean LTC Ombudsman Training Specialist Executive Office of Elder Affairs 1 Ashburton Place 5th Floor Boston, MA 02108-1518 Work: (617)222-7506 Fax: (617)727-9368	Diane Reed Program Director Montachusett Home Care Corp. Long Term Care Ombudsman Prog. 680 Mechanic Street Suite 120 Leominster, MA 01453-4402 Work: (978)537-7411 Fax: (978)537-9843 Area Served: Ashburnham, Ashby, Ayer, Berlin, Bolton, Clinton, Fitchburg, Gardner, Groton, Hubbardston, Lancaster, Leominster, Lunenburg, Pepperell, Princeton, Shirley, Sterling, Templeton, Townsend, Westminster, Winchendon areas
Mary Brooks Ombudsman Program Director Baypath Home and Community Service Long Term Care Ombudsman Prog. 354 Waverly Street Framington, MA 01702 Work: (508)872-1866 Fax: (508)872-3325 Area Served: Ashland, Dover, Framingham, Holliston, Hopkinton, Hudson, Marlborough, Natick, Northborough, Sherborn, Southborough, Sudbury, Wayland, Westborough areas	Deborah Rothschild Program Director Greater Springfield Senior Services Long Term Care Ombudsman Prog. 66 Industry Avenue Springfield, MA 01104 Work: (413)781-8800 Fax: (413)781-0632 website:http://www.gsssi. org Area Served: Agawam, Brimfield, E. Longmeadow, Hampden, Holland, Monson, Palmer, Springfield, Wales, W. Springfield, Wilbraham areas
Lila Burgess Program Director Old Colony Planning Council Long Term Care Ombudsman Prog. 70 School Street Brockton, MA 02301 Work: (508)583-1833 Fax: (508)559-8768 Area Served: Abington, Avon, Bridgewater, Brockton, Carver, Duxbury, E. Bridgewater, E. Wareham, Easton, Halifax, Hanover, Hanson, Kingston, Lakeville, Marshfield, Middleborough, Pembroke, Plymouth, Rockland, Stoughton, Wareham, W. Bridgewater, Whitman counties	Susan Schneider Program Director Cape Cod & Islands Regional Program Long Term Care Ombudsman Prog 68 Route #134 South Dennis, MA 02660 Work: (508)394-4630 Fax: (508)394-3712 Area Served: Barnstable, Bourne, Brewster, Chatham, Chilmark, Dennis, Eastham, Edgartown, Falmouth, Gay Head, Harwich, Mashpee, Nantucket, Oak Bluffs, Orleans, Provincetown, Sandwich, Tisbury, Truro, Wellfleet, W Tisbury, Yarmouth areas
Donna Cabral Program Director Coastline Elderly Services, Inc Long Term Care Ombudsman Prog. 1646 Purchase Street New Bedford, MA 02740 Work: (508)999-6400 Fax: (508)993-6510 Area Served: Acushnet, Dartmouth, Fairhaven, Gosnold, Marion, Mattapoisett, New Bedford, South Dartmouth areas	J. M. Sorrell Director Highland Valley Elder Services Long Term Care Ombudsman Prog. 320 Riverside Drive Northampton, MA 01060 Work: (413)586-2000 Fax: (413)584-7076
Jenni Caldwell Program Director Somerville-Cambridge Elder Services Long Term Care Ombudsman Prog. 61 Medford Street Somerville, MA 02143 Work: (617)628-2601 Fax: (617)628-1085 website:http://www.elderc are.org Area Served: Cambridge, Somerville areas	Cathy Stone Ombudsman Director Tri-Valley Elder Services, Inc. Long Term Care Ombudsman Prog. 10 Mill Street Dudley, MA 01571 Work: (508)949-6640 Fax: (508)949-6651 website:http://www.tves.o rg
Joanne Chuslo Ombudsman Westmass Eldercare Long Term Care Ombudsman Prog 4 Valley Mill Road Holyoke, MA 01040 Work: (413)538-9020 Fax: (413)538-6258 Area Served: Belchertown, Chicopee, Granby, Holyoke, Ludlow, South Hadley, Ware areas	Patti White Program Director South Shore Elder Services Long Term Care Ombudsman Prog 639 Granite Street Braintree, MA 02184 Work: (781)848-3910 Fax: (781)843-8279 Area Served: Braintree, Cohasset, Hingham, Holbrook, Hull, Milton, Norwell, Quincy, Randolph, Scituate, Weymouth areas
Last Updated Friday, November 07, 2008