NURSING HOMES: AN OVERVIEW
OF THE STATE SYSTEM
Pennsylvania
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1 State Long Term Care Ombudsman
Wilmarie Gonzalez
State LTC Ombudsman
Pennsylvania Department of Aging
555 Walnut Street, 5th Floor
P.O. Box 1089
Harrisburg, PA 17101
Work: (717)783-7096
Fax: (717)772-3382
website:http://www.aging.
state.pa.us/aging/site/de
fault.asp
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11 Local and Regional Ombudsmen
Renee Hewitt
Ombudsman
Butler County AAA
Long Term Care Ombudsman Prog.
111 Sunnyview Circle
Suite 101
Butler, PA 16001-3547
Work: (888)367-2434
Fax: (724)282-1466
Area Served: Butler county
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2 Office on Aging
Nora Dowd Eisenhower
Secretary
Pennsylvania Department of Aging
555 Walnut Street
5th Floor
Harrisburg, PA 17101-1919
Work: (717)783-7247
Fax: (717)772-3382
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Marlea Hoyt
Supervisor
AAA For Tioga/Bradford/Sullivan Susquehanna
Long Term Care Ombudsman Prog.
220 Main Street
Unit 2
Towanda, PA 18848-1822
Work: (570)265-6121
Fax: (570)265-5680
Area Served: Bradford, Sullivan/Susquehanna/Tioga
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3 Licensure and Certifications
William Bordner
Director
Pennsylvania Department of Health
Division of Nursing Care Facilities
P.O. Box 90
Harrisburg, PA 17108
Work: (717)787-1816
Fax: (717)787-1491
website:www.health.state.
pa.us
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Traci Kline
Director
Franklin County AAA/Long Term Care Ombudsman
600 Norland Avenue
Suite 11
Chambersburg, PA 17201-3098
Work: (717)263-2153
Fax: (717)261-3198
Area Served: Franklin county
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4 Medicaid Fraud Unit Control
William Helm
Director
Medicaid Fraud Control Unit of Pennsylvania
Office of The Attorney General
1600 Strawberry Square
Harrisburg, PA 17120
Work: (717)772-2772
Fax: (717)705-7247
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Susan Kordish
Supervisor
Clearfield County AAA
Long Term Care Ombudsman Prog.
103 North Front Street
P.O. Box 550
Clearfield, PA 16830
Work: (814)765-2696
Fax: (814)765-2760
website:http://www.ccaaa.
net
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5 Board of Examiners for Nursing Home Administrator
Chris Stuckey
State Board of Examiners for NHA
PO Box 2649
Harrisburg, PA 17105-2649
Work: (717)783-7155
Fax: (717)787-7769
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Michael Kristovensky
Administrator
Lebanon County Area Agency on Aging
Long Term Care Ombudsman Prog.
710 Maple Street, Room 209
Lebanon, PA 17046
Work: (717)273-9262
Fax: (717)274-3882
website:http://www.lebcou
nty.org
Area Served: Lebanon county
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7 Quality Improvement Organization
Dan Jones
Chief Executive Officer
Quality Insights of Pennsylvania
2601 Market Place Street
Suite 320
Harrisburg, PA 17110
Work: (877)346-6180
Fax: (610)688-5276
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Shane Launer
Ombudsman Supervisor
Office of Human Services
Long Term Care Ombudsman Prog.
P.O. Box A
Ridgeway, PA 15853
Work: (800)672-7145
Fax: (814)776-2194
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8 Protection and Advocacy System
Kevin Casey
Executive Director
Disabilities Right Network
1414 N. Cameron Street
Suite C
Harrisburg, PA 17101
Work: (717)236-8110
Fax: (717)236-0192
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Robin LoDolce
Executive Director
Pike County AAA
Long Term Care Ombudsman Prog.
150 Pike County Boulevard
Hawley, PA 18428
Work: (570)775-5550
Fax: (570)775-5558
website:www.pikeaaa.org
Area Served: Pike county
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9 Adult Protective Service Agency
Division Chief
Department of Aging
Office of Chief Counsel
555 Walnut Street
5th Floor
Harrisburg, PA 17101-1919
Work: (717)772-0184
Fax: (717)783-6842
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Janet Long
Ombudsman Supervisor
Potter County AAA
Long Term Care Ombudsman Prog.
P.O. Box 241
62 North Street
Roulette, PA 16746-0241
Work: (800)800-2560
Fax: (814)544-9062
website:http://www.potter
countyhumansvcs.org
Area Served: Potter County
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10 Citizen Advocacy Group
Diane Menio
Executive Director
CARIE
100 South Broad Street
1500 Land Title Building
Philadelphia, PA 19110-1088
Work: (267)546-3434
Fax: (215)545-5372
website:http://www.carie.
org
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Crystal Lowe
Exective Director
PA Association of Area Agencies on Aging
525 South 29th Street
Harrisburg, PA 17104
Work: (717)541-4214
Fax: (717)541-4217
website:http://www.p4a.or
g
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11 Local and Regional Ombudsmen
Patricia Adams
Supervisor
Armstrong County AAA
Long Term Care Ombudsman Prog.
326 South Water Street
Kittanning, PA 16201
Work: (724)548-3290
Fax: (724)548-3296
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Kathleen Lynn
Director
Columbia / Montour AAA
Long Term Care Ombudsman Prog.
702 Saw Mill Road
Suite 201
Bloomsburg, PA 17815-7727
Work: (800)598-5001
Fax: (570)784-3678
website:http://www.cmaaa1
5.org
Area Served: Columbia, Montour counties
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Trish Antesberger
Supervisor
Blair Senior Services, Inc.
Long Term Care Ombudsman Prog.
1320 Twelfth Avenue
Altoona, PA 16601-3308
Work: (814)946-1235
Fax: (814)949-4857
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Manetta Maniaci
Ombudsman
Berks County Office on Aging
Long Term Care Ombudsman Prog.
633 Court Street
Reading, PA 19601-4303
Work: (610)478-6500
Fax: (610)478-6886
website:http://www.berksa
ging.org
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Marie Beauchamp
Executive Director
Schuylkill County Office of Senior Services
Long Term Care Ombudsman Prog.
110 East Laurel Boulevard
Pottsville, PA 17901-2527
Work: (570)622-3103
Fax: (570)622-1732
Area Served: Schuylkill county
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Mary Ann May
Ombudsman
Legal Services of NE Pennsylvania, Inc
Long Term Care Ombudsman Prog.
410 Bicentennial Building
15 Public Square, Suite 410
Wilkes-Barre, PA 18701-1797
Work: (570)824-4303
Fax: (570)824-0001
Area Served: Luzerne and Wyoming counties
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Jacqueline Burch
Executive Director
Lancaster County Office on Aging
Long Term Care Ombudsman Prog.
150 North Queen St.
Suite 301
Lancaster, PA 17602
Work: (717)299-7979
Fax: (717)295-2070
website:http://www.co.lan
caster.pa.us/lanco_aging
Area Served: Lancaster county
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Charlotte McCullough
Ombudsman
Aging Services, Inc.
Long Term Care Ombudsman Prog.
1005 Oak Street
P.O. Box 519
Indiana, PA 15701-0519
Work: (724)349-4500
Fax: (724)349-9535
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Elizabeth Burgwin
Ombudsman
Southwestern PA AAA
Long Term Care Ombudsman Prog.
305 Chamber Plaza
Charleroi, PA 15022-1607
Work: (724)489-8080
Fax: (724)483-9360
Area Served: Washington, Fayette, Greene counties
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John Mehler
Director
Northampton County AAA
Long Term Care Ombudsman Prog.
322 North Second Street
Sunbury, PA 17801
Work: (800)322-9269
Fax: (610)559-3297
website:http://www.northa
mptoncounty.org
Area Served: Northampton county
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Theresa Butts
Supervisor
Delaware County Services of the Aging
Long Term Care Ombudsman Prog.
206 Eddystone Avenue
Second Floor
Eddystone, PA 19022-1594
Work: (610)872-1215
Fax: (610)490-1500
Area Served: Delaware County
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Rachel Meyer
Ombudsman Supervisor
Perry County AAA
Long Term Care Ombudsman Prog.
Center Square
P.O. Box 725
New Bloomfield, PA 17068
Work: (717)582-2131
Fax: (717)582-5160
Area Served: Perry county
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Amy Cervone
Ombudsman Supervisor
Lawrence County AAA
Long Term Care Ombudsman Prog.
2706 Mercer Road
Shenley Square
New Castle, PA 16105
Work: (724)658-3729
Fax: (724)658-7532
website:http://www.ccpgh.
org/challenges
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Karen Miller
Ombudsman Supervisor
Active Aging, Inc.
Long Term Care Ombudsman Prog.
1034 Park Avenue
Meadville, PA 16335
Work: (814)336-1792
Fax: (814)336-1705
Area Served: Crawford County
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Beverly Christ
Ombudsman Supervisor
Cumberland County Office of Aging
Long Term Care Ombudsman Prog.
16 West High Street
Human Services Building
Carlisle, PA 17013-2922
Work: (717)240-6110
Fax: (717)240-6118
website:http://www.ccpa.n
et
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Christopher Minnich
Administrator
Northumberland County AAA
322 North Second Street
Sunbury, PA 17801
Work: (570)495-2395
Fax: (570)495-2396
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Barbara Coffin
Executive Director
Berks County Office on Aging
Long Term Care Ombudsman Prog.
633 Court Street
Reading, PA 19601-4303
Work: (215)478-6500
Fax: (215)478-6886
website:http://www.berksa
ging.org
Area Served: Berks county
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Cheryl Morris
Ombudsman
Adams County Office For Aging, Inc.
Long Term Care Ombudsman Prog.
318 West Middle Street
Gettysburg, PA 17325
Work: (717)334-9296
Fax: (717)334-4715
website:http://www.acofa.
org
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Margaret Cook
Ombudsman
Monahan Center
Long Term Care Ombudsman Prog.
445 Mount Thor Road
Greensburg, PA 15601
Work: (724)837-3437
Fax: (724)837-3184
Area Served: Westmoreland county
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Beverly Mowrey
Ombudsman
Experience, Inc. - AAA
Long Term Care Ombudsman Prog.
905 West Fourth Avenue
P.O. Box 886
Warren, PA 16365
Work: (814)726-1700
Fax: (814)723-6433
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Patricia Corcoran
Ombudsman
Serving Seniors, Inc.
Long Term Care Ombudsman Prog.
Scranton Life Building
Suite 408-410, 538 Spruce St.
Scranton, PA 18503-1816
Work: (570)344-7190
Fax: (570)344-2770
Area Served: Leckewanna county
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Andrea Murphy
Supervisor
Montgomery Co. Human Service Center/Aging and
Long Term Care Ombudsman Prog.
1430 DeKalb St.
P.O. Box 311
Norristown, PA 19404-0311
Work: (610)278-5921
Fax: (610)278-3769
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Patricia Crone-Zalinski
Director
Northumberland County AAA
Long Term Care Ombudsman Prog.
2154 Trevorton Road
Coal Township, PA 17866
Work: (800)479-2626
Fax: (570)644-4457
Area Served: Northumberland county
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Linda Petto
Ombudsman
Wayne Co. Area A on A
323 Tenth St.
Honesdale, PA 18431
Work: (570)253-4262
Fax: (570)253-9115
Area Served: Wayne county
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Randy Davis
Director
Jefferson County AAA
Long Term Care Ombudsman Prog.
186 Main Street
Brookville, PA 15825
Work: (814)849-3096
Fax: (814)849-4655
website:http://www.jcaaa.
org
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Lynda Pickett
Ombudsman Project Manager
Philadelphia Corporation for the Aging
LTC Ombudsman Program
642 North Broad Street
The Wallace Building
Philadelphia, PA 19130-3409
Work: (215)765-9000
Fax: (215)765-9066
Area Served: Philadelphia county
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Carolyn DiMattio
Director
Greater Erie Community Action Committee
Long Term Care Ombudsman Prog.
18 West Ninth Street
Erie, PA 16501
Work: (814)459-4581
Fax: (814)456-0161
website:http://www.gecac.
org
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Cathy Romaniello
Ombudsman
Lackawanna County AAA
Long Term Care Ombudsman Prog.
Lackawanna Co. Office Bldg.
200 Adams Avenue
Scranton, PA 18503
Work: (570)963-6740
Fax: (570)963-6401
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Ray DuCoeur
Administrator
AAA of Westmoreland County
Long Term Care Ombudsman Prog.
200 South Main Street
Greensburg, PA 15601
Work: (800)442-8000
Fax: (724)830-4513
website:http://www.co.wes
tmoreland.pa.us
Area Served: Westmoreland county
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Frederick Shrimp
Director
Lycoming/Clinton Bi-County Office of Aging
Long Term Care Ombudsman Prog.
2138 Lincoln Street
P.O. Box 3156
Williamsport, PA 17701
Work: (800)332-8555
Fax: (570)322-6869
Area Served: Lycoming, Clinton counties
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Tesi Dye
Ombudsman
Beaver County Office on Aging
Long Term Care Ombudsman Prog.
1020 Eighth Avenue
Beaver Falls, PA 15010
Work: (724)847-2262
Fax: (724)847-3490
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Tiffany Snook
Ombudsman Supervisor
Union/Snyder Counties Office for the Aging
Long Term Care Ombudsman Prog.
116 North Second Street
Lewisburg, PA 17837
Work: (570)524-2100
Fax: (570)524-5999
Area Served: Union, Snyder counties
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Donna Eaves
Director
Department of Aging Services Chester County
Long Term Care Ombudsman Prog.
601 Westtown Road, Suite 320
P.O. Box 2747
West Chester, PA 19380-0990
Work: (800)692-1100
Fax: (610)344-5288
Area Served: Chester county
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Ann Marie Spiardi
Director
Mercer County AAA, Inc.
Long Term Care Ombudsman Prog.
133 North Pitt Street
Mercer, PA 16137-1206
Work: (800)570-6222
Fax: (724)662-0611
website:http://www.mercer
countyaging.org
Area Served: Mercer county
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Kurt Emmerling
Bureau Chief
Allegheny County Department of Aging
Long Term Care Ombudsman Prog.
441 Smithfield St, 2nd Floor
Pittsburgh, PA 15222-2219
Work: (800)344-4319
Fax: (412)350-4330
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Roberta Taylor
Administrator
Lawrence County AAA
Long Term Care Ombudsman Prog.
2706 Mercer Road
Shenley Square
New Castle, PA 16105
Work: (724)658-3729
Fax: (724)658-7532
website:http://www.ccpgh.
org/challenges
Area Served: Lawrence county
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Carol English
Supervisor
Centre County Office on Aging
Long Term Care Ombudsman Prog.
Willowbank Building
420 Holmes Streets
Bellefonte, PA 16823-1488
Work: (814)355-6716
Fax: (814)355-6757
website:http://www.co.cen
tre.pa.us/521.htm
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Susan Taylor
Ombudsman Supervisor
Clarion County AAA
Long Term Care Ombudsman Prog.
12 Grant Street
Clarion, PA 16214
Work: (814)226-4640
Fax: (814)226-6744
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Mary Beth Farrell
Director
Luzerne/Wyoming Counties
Long Term Care Ombudsman Prog.
Bureau of The Aging
111 N Pennsylvania Blvd.
Wilkes-Barre, PA 18701
Work: (800)252-1512
Fax: (570)823-9129
website:http://www.agingl
w.org
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Carolyn Tenaglia
Ombudsman
Mid Penn Legal Services
315 N. Centre Street
#201
Pottsville, PA 17901-2512
Work: (570)628-3931
Fax: (570)628-9697
Area Served: Schuylkill county
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Marj Forster
Supervisor
Dauphin County AAA
Long Term Care Ombudsman Prog.
2 South Second Street
P. O. Box 1295
Harrisburg, PA 17101-2025
Work: (717)780-6130
Fax: (717)255-2792
Area Served: Dauphin county
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Pamela Tibbs
Ombudsman
Carbon County AAA
Long Term Care Ombudsman Prog.
401 Delaware Avenue
Third Floor
Palmerton, PA 18071
Work: (610)824-7830
Fax: (610)824-7836
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Carlotta Fox
Ombudsman Supervisor
Venango County AAA
Long Term Care Ombudsman Prog.
1283 Liberty Street
P.O. Box 1130
Franklin, PA 16323
Work: (814)432-9711
Fax: (814)432-9759
Area Served: Venango county
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Pat Vaneman
Supervisor
Cambria County AAA
Long Term Care Ombudsman Prog.
Central Park Complex
110 Franklin Street, Suite 400
Johnstown, PA 15901-1831
Work: (800)992-4464
Fax: (814)539-9656
Area Served: Cambria County
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Patricia Fretz
Executive Director
Monroe County AAA
Long Term Care Ombudsman Prog.
724B Phillips Street
Stroudsburg, PA 18360
Work: (570)420-3735
Fax: (570)420-3734
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Mike Wagner
Ombudsman (Supervisor)
York County AAA
Long Term Care Ombudsman Prog.
141 West Market Street
York, PA 17401
Work: (800)632-9073
Fax: (717)771-9044
website:http://www.york-c
ounty.org/services/county
.htm
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Carol Goss
Ombudsman
Mifflin/Juniata AAA, Inc.
Long Term Care Ombudsman Prog.
1 Buena Vista Circle
P.O. Box 750
Lewistown, PA 17044-0750
Work: (717)242-0315
Fax: (717)242-1448
website:http://www.mjaaa.
com
Area Served: Mifflin, Juanita counties
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Pam Walker
Ombudsman
AAA of Somerset County
Long Term Care Ombudsman Prog.
1338 South Edgewood Avenue
Somerset, PA 15501
Work: (814)443-2681
Fax: (814)445-4398
website:http://www.somers
etaaa.org
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Susan Hardin
Ombudsman
Horizons Unlimited G.E.C.
Long Term Care Ombudsman Prog.
333 East State Street
Media, PA 19063
Work: (610)566-6248
Fax: (610)566-5309
Area Served: Delaware county
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Rodney Williams
President
Philadelphia Corporation for the Aging
Long Term Care Ombudsman Prog.
642 North Broad Street
The Wallace Building
Philadelphia, PA 19130-3409
Work: (215)765-9000
Fax: (215)765-9066
website:http://www.pcaphl
.org/ombud.html
Area Served: Philadelphia county
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Anne Harvey
Ombudsman Supervisor
Bedford/Fulton/Huntingdon AAA
Long Term Care Ombudsman Prog.
240 Wood Street
P.O. Box 46
Bedford, PA 15522
Work: (814)623-8148
Fax: (814)623-5929
website:http://www.nb.net
/~hbfaaa
Area Served: Huntingdon, Bedford, Fulton counties
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Donna Zimmerman
Executive Director
Lehigh County AAA
Long Term Care Ombudsman Prog.
17 South Seventh Street
Room 230
Allentown, PA 18101-2400
Work: (610)782-3034
Fax: (610)820-2028
website:http://www.lehigh
county.org
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Last Updated Tuesday, January 06, 2009
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